At Shine Bond Clean, customer satisfaction is our priority. We strive to deliver high-quality cleaning services, but if you are not satisfied, our refund policy ensures a fair resolution.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- If the cleaning service was not completed as per the agreed terms.
- If there are verifiable issues with the service, reported within 24 hours of completion.
- If a double payment was made due to a processing error.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
- If the property was not accessible or in an unsuitable condition for cleaning.
- If the service was completed but the customer did not follow after-service guidelines.
- If the refund request is made beyond the 24-hour complaint window.
- If the cleaning service was not up to expectations but aligns with our agreed terms.
3. Re-Cleaning Policy
Before issuing a refund, we may offer a free re-cleaning to resolve any service issues.
- The request for a re-clean must be made within 24 hours of service completion.
- A re-cleaning will only cover areas agreed upon in the original booking.
4. Cancellation & Refunds
- Cancellations made 24 hours before the scheduled service may be eligible for a full refund.
- Cancellations within less than 24 hours of the booking may be subject to a cancellation fee.
5. Refund Process
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Customers must provide proof of payment and service details for refund processing.
6. Contact Us
For refund requests or service concerns, contact our support team at:
📩 [info@shinebondclean.com] | 📞 [+61 XXX XXXX XXX]